The terms "We" / "Us" / "Platform" / "FreeStand" individually and collectively refer to ‘Free Stand Sampling Solutions Private Limited’ & ‘FreeStand Software-as-a-Service (SaaS) Platform’ — Platform, Dashboard(s) & Website developed by Free Stand Sampling Solutions Private Limited.
The terms "You"/ "Your"/ "Client"/ "User"/ "Brand" individually and collectively refer to the Brands & Individuals/Managers/Professionals representing Brands & Individual-Claimants of a Brand’s Samples/Goods.
In order to facilitate the sending and receiving of samples, and/or other such services provided to you, by our partner-brands via our Platform/Website or relevant FreeStand or partner applications such as Facebook/Instagram/WhatsApp or other Social Websites, we collect certain mandatory and optional personal information.
Information you give us — this is information about you that you give us by interacting with Conversational Messaging Bot(s) on our Platform and/or Facebook/Instagram/WhatsApp and/or other relevant Website/Platform or by corresponding with us by phone, email or otherwise. This may include information directly provided by you, or provided via your authorization of the Facebook/Instagram/WhatsApp Service (information such as your name, city-level location, shipping address, age and gender, User ID and email address, phone number, and other relevant information filled upon your participation in any Sampling/Marketing Campaign(s)). It includes information you provide when you request a sample. We only ask from you the minimum data required for you to use our service.
If you are a brand wishing to partner with FreeStand you can contact us via our Website. To do so we ask for the brand name, your name, a contact email address and telephone number.
All required information is service dependent and we may use the above-said user information to, maintain, protect, and improve our services (including advertising services) and for developing new services.
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
We will use your information to:
Our policy discloses the privacy practices for our own Platform/Website only. Our site provides links to other websites/payment-gateways and other such third-party services that are beyond our control. We shall in no way be responsible for your use of such sites/services.
We use Google Analytics to understand general trends about our content and traffic sources. Google's statement about privacy can be found here: Google marketing platform.
We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstance:
When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures.
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email to: firstname.lastname@example.org